bv1188 Privacy Policy —
Your Data, Your Rights, Our Commitment

1. Introduction

This Privacy Policy explains how bv1188 ("the Platform", "we", "us") collects, uses, stores, and protects the personal information of players who register and use the bv1188 platform at bv1188.app. By creating an account and using our services, you agree to the practices described in this Privacy Policy.

bv1188 is committed to handling your personal data responsibly. We understand that players in Bangladesh trust us with sensitive information — including payment details and identity documents — and we take that responsibility seriously. This policy is written in plain language so you know exactly what happens to your data, not just in legal terms.

This Privacy Policy should be read alongside our Terms and Conditions. Together, these documents form the complete agreement between you and bv1188 regarding your use of the platform.

2. Data We Collect

bv1188 collects personal data that falls into the following categories. We collect only what is necessary to provide our services, comply with legal obligations, and keep the platform secure.

3. How We Collect Your Data

bv1188 collects your personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, or contacting our support team.
• Automated collection: Technical data collected automatically when you access the bv1188 platform, including IP address, device identifiers, and session activity logs.
• Payment providers: Transaction confirmation data received from bKash and Nagad when you make deposits or withdrawals.
• Verification partners: Identity verification data processed through our KYC compliance partners when you submit identity documents.
• Cookies and tracking technologies: Data collected through cookies and similar technologies as described in Section 8 of this policy.

bv1188 does not purchase personal data from data brokers or any other external sources. All data we hold about you comes from your direct interaction with the platform or from the service providers we use to operate it.

4. How We Use Your Data

bv1188 uses your personal data for the following purposes. Each use is based on a legitimate legal basis — either the performance of our contract with you, compliance with a legal obligation, or our legitimate interest in operating a secure and fair platform.

• Account management: Creating and maintaining your bv1188 account, verifying your identity, and managing your account settings.
• Transaction processing: Processing your deposits and withdrawals via bKash and Nagad, and maintaining accurate financial records.
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance with your account.
• Security and fraud prevention: Monitoring platform activity to detect and prevent fraud, money laundering, and other prohibited conduct.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Platform improvement: Analysing usage patterns to improve the bv1188 platform, fix bugs, and develop new features.
• Responsible gaming: Monitoring gaming behaviour to identify signs of problem gambling and applying responsible gaming tools where appropriate.
• Marketing communications: Sending promotional offers and updates to players who have opted in to receive them. You can opt out at any time.

5. Who We Share Your Data With

bv1188 shares your personal data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment processors (bKash, Nagad): To process your deposits and withdrawals. These providers receive only the transaction data required to complete the payment.
• Identity verification partners: To verify your identity and age as required by our compliance obligations. Verification partners process your documents securely and do not retain them beyond the verification period.
• IT and hosting providers: To host and maintain the bv1188 platform infrastructure. These providers are contractually bound to process your data only on our instructions.
• Fraud prevention services: To detect and prevent fraudulent activity on the platform. These services receive technical data such as IP addresses and device identifiers.
• Legal and regulatory authorities: Where required by law, bv1188 may disclose your data to law enforcement or regulatory bodies. We will notify you of any such disclosure unless prohibited from doing so by law.

Every third party that receives your data from bv1188 is subject to a data processing agreement that requires them to handle your information securely, use it only for the specified purpose, and not share it further without our authorisation.

6. Data Retention

bv1188 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of five years after account closure, as required for compliance purposes.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in line with financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable anti-money laundering regulations, typically five years from the end of the business relationship.
• Support communications: Retained for two years from the date of the last communication, unless the matter relates to an ongoing dispute.
• Technical and usage data: Retained for up to twelve months for security and platform improvement purposes.

When your data is no longer required, bv1188 will securely delete or anonymise it. Anonymised data — which cannot be linked back to you — may be retained indefinitely for statistical and analytical purposes.

7. Security Measures

bv1188 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the bv1188 platform.
• Encrypted storage of sensitive data including passwords and payment account details.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the platform infrastructure.
• Two-factor authentication available to all players to protect account access.
• Continuous monitoring for suspicious activity and automated alerts for potential security incidents.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, bv1188 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

8. Cookies & Tracking Technologies

bv1188 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. The following types of cookies are used:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Collect anonymised data about how players use the platform — which pages are visited, how long sessions last, and where errors occur. This data helps us improve bv1188.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious device behaviour.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the bv1188 platform. Disabling analytics or functional cookies will not prevent you from using the platform but may affect your experience.

9. Your Rights

As a bv1188 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

10. Minors

bv1188 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. All players are required to confirm their age during registration, and bv1188 may request identity documents to verify age at any time.

If bv1188 discovers that personal data has been collected from a person under 18, we will immediately delete that data and close the associated account. Any funds deposited by a minor will be returned to the payment account used for the deposit.

If you believe a minor has registered on bv1188, please contact our support team immediately at [email protected] so we can investigate and take action.

11. Changes to This Policy

bv1188 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players via their registered contact details and update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of the bv1188 platform after notification of changes constitutes your acceptance of the updated policy. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how bv1188 handles your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available within the bv1188 platform after login, 24 hours a day, 7 days a week.
• Response time: Privacy-related requests will be acknowledged within 48 hours and resolved within 30 days.

For data deletion requests, access requests, or complaints about data handling, please include your registered mobile number and a brief description of your request so we can locate your account and respond efficiently.